Aftercare & warranty
Once you’ve received your watch repair back, it is important to ensure you look after your watch.
Popular topics
Recently replaced battery
If your watch has recently had a new battery but has stopped so soon, here's how to tell if your watch requires a service instead.
The FIX MY WATCH guarantee
Should we need to have your watch returned to our workshop, FIX MY WATCH will cover the postage costs and arrange collection by courier.
Timekeeping issues with your repair
Unsure whether your watch is keeping accurate time after a repair with us? read more information about checking the timekeeping.
Return your watch for repair under guarantee
If reading our helpful tips hasn’t resolved your issue, please start a claim via our returns page.
What is not covered
- Normal wear and tear, including parts that might wear out over time (e.g. straps, batteries, crowns, pushers, gaskets etc.).
- Accidental damage
- Damage as a result of use not in accordance with the manufacturer’s specifications.
- Damage caused by not carrying out the recommended watch maintenance.
- Damage from external sources such as transit, weather
- Failures caused by circumstances outside of FIX MY WATCH’s control.
- Faults caused by negligent use, misuse, neglect or careless operation of the watch;
- Use of parts and accessories which are not FIX MY WATCH approved components or genuine brand components.
- Faulty assembly or installation (except where carried out by FIX MY WATCH).
- Repairs or alterations carried out by parties other than FIX MY WATCH or its authorised agents.
Helpful tips and repair guides
Don’t worry whether you’re in or out of guarantee, or aren’t sure whether your repair is covered, we’re still on hand to help. If you think your watch is performing out of manufacturer’s parameters or you believe there is an issue, the simplest and quickest way to solve a problem is through our troubleshooting and repair guides.
Contact us for support
Call us on 0161 204 3260
Email us at info@fixmywatch.co.uk
How We Work
A quick and simple way to repair your watch. At Fix My Watch, we’re not like all the other repair workshops…
Process of a Battery Reseal
We use only the best Swiss watch batteries. This is not like changing the batteries in your TV remote.