I was a bit apprehensive at first of sending a £2500 watch in the post, but my fears were unfounded and the service I received was absolutely outstanding. My watch battery was replaced faster than initially quoted and I was kept up to date with the progress by email, from when the watch was received by them, repaired, date of dispatch, and arrival date. Thank you for a brilliant service!!! I shall certainly be using you in the future without hesitation.
Found this website on a simple google search and was blown away with the service. Not only did they arrange the collection and re delivery of my watch, it also came back in immaculate condition. It was sent back in a lovely hard case box with lots of protection for the watch, you were also supplied with a lovely little leather wallet display details of the company and guarantee of the service. The customer service was quick and precise which was also a great feature of this service. Would not go anywhere else for my watches anymore.
These guys get the fundamentals very right. Good communication, very easy to dispatch watch and speedy turnaround. Congrats
This is the first time I’ve used this company, l have never received better service, from my initial phone call to the return of my watch. Customer service and correspondence was excellent. I was quoted £225 at Goldsmiths Meadowhall for an Omega battery, compression test, and new seal, fixmywatch was £49.95 with free shipping both ways. I will recommend this company and definitely use again. Many thanks and best regards Alan Livesey
From my initial phone call, to receiving my watches back, I can’t fault the service or work carried out on them. Both watches needed a new battery and resealing and were returned cleaner as well. A really good service, I’ll definitely use them again.
Sent my watch on Thursday. Received it back on Tuesday in a neat pouch together with cleaning cloth and well packed in a box. Absolutely brilliant service that I would recommend to anyone. Will definitely use fixmywatch again.
I am so impressed! I sent my watch wrapped in toilet paper in a crappy envelope and they picked up my watch, repaired it and sent it back in a lovely box as well as a leather pouch with maintenance instructions and little fabric polishers. Lovely company to deal with and I will forever use them now!
Excellent. Someone has really sat down and mapped out an excellent customer journey. Only way to improve this is if courier can give window slot for collection or return. Apart from that, this is brilliant.
Very good and fast service
Sent my watch on Thursday. Received it back on Tuesday in a neat pouch together with cleaning cloth and well packed in a box. Absolutely brilliant service that I would recommend to anyone. Will definitely use fixmywatch again.
Amazing service. 5 day turnaround for a new battery and seal. Especially as this was over a weekend. Price was also good. I will definitely use this company again. Well done….
Brilliant service – kept upto date all the way through – highly recommended
This is an excellent service. I booked in two watches quite late in the evening and received a call the next morning from a very friendly rep who booked in my watches for collection. The watches were collected on a Friday and arrived back with me the following Tuesday. I wasn’t expecting them back so quickly so this was a nice surprise. When they arrived they were both individually packaged in smart protective boxes and both had a ‘Certificate of Service’ in a lovely leather pouch. The boxes are excellent for storing your watches when they’re not being used. I can’t recommend this service enough. Great price, great service and really quick turnaround time. Will definitely be using them again.
I found the service I got from Fix My Watch was excellent. Prompt, efficient and they kept me informed about every step. The couriers were also good.
Amazing service! I did a £45 battery replacement and seal. DHL collected my watch and delivered it back included in the price. A very easy process and so happy to get my watch back working again. This company goes the extra mile. Very impressed!
Fantastic service, went above and beyond. Would recommend without hesitation.
Superb service. The watch was collected exactly when they said it would be. Returned within 4 days in a really nice box, well packaged and working perfectly. Cannot recommend this service enough.
Very good service, cannot fault.
Very happy – seamless and very fast & efficient service. Thank you!
Exceptionally good service start to finish.
Top quality and efficient service
First time customer with Fixmywatch entrusting them to install a new battery to a premium watch. Was a bit hesitant in sending the watch away but having read previous reviews decided to do so. The postal process was very easy and it was very reassuring that I was able to monitor the whole journey via the tracking system. The watch was returned very promptly having had the battery and seal replaced and in a very nice presentation box (very nice touch) along with certificate of repair / 2 year guarantee. Overall very impressed with their service and certainly nothing to complain about. Will use again the next time I need my watch either serviced or battery replaced.
Like other posters, I was a little reluctant to send my watch away (huge sentimental value). However, the High Street jeweller that I usually use to get the battery changed has gone, so I needed to find somewhere else. It was very easy to send and DHL came to my door to collect (all included in the £30 charge). I was kept up-to-date by email at all stages of the process and my watch was returned back to my front door just over a week later. It was fixed and had been cleaned, plus it was in a very nice box (with a service history booklet) that I will use to package it next time I need a new battery. Given that this service was £20 cheaper than my High Street Jeweller, much faster (one time, I waited months to get my watch back), not to mention extremely convenient, it’s safe to say that I will be using them in the future.
First rate service, plenty of communication, quick and easy to deal with. Thoroughly recommended
Perfect! I will refer their services to my friends who need to fix their watches!
Fast service great price
Great timings, order, delivery, Brill
Excellent service. I was worried about sending my beautiful vintage Tag Heuer via a courier but I need not have worried. DHL were great and the watch came back with a new battery after 2 days. Plus the guys had cleaned it and packaged it in a nice presentation box. Thanks.
Absolutely brilliant service. Had a new battery fitted and back with in a few days in well packaged box. in the past a new battery has meant 2 -3 wk when dropped at jewellery shop. Highly recommended and I will use again.
Absolutely superb service, thank you. Very pleased!
Excellent service would recommend to anyone, will be using fixmywatch from now on. Thanks
Amazing! Such a quick turnaround, so glad too as I can’t bare not having my watch. Quick and easy. Thanks so much.
Very quick, easy and efficient. Great service with free collection and delivery. Watch came back packaged well with all the paper work and guarantee.
Fast efficient service
Brilliant, my watch had stopped charging booked it into fixmywatch on Sunday, watch collected on Monday, arrived there Tuesday, fixed by Thursday and got it back on Friday – Brilliant. Came back in a nice box and very securely packed, can’t fault them.
Very good and fast service
Great service. Sorted battery changes in several watches. Super quick turnaround. You’re informed where you watch is at every stage. Would definitely use it again.
Excellent fast efficient and a brilliant price for my beloved Gucci watch. Highly recommended will definitely use again.
Awesome experience, as always.
Fantastic service. Would totally recommend 👍
First time I’d used FixMyWatch to get a battery replaced. Was a bit concerned about sending an expensive watch off in the post but was surprised at how simple and efficient the whole process was. am going to use them again. Only reason I didn’t give 5 stars is that they sent my watch back with a lot of packaging (box + zippable watch bag holder) which I thought was over the top from a sustainability point of view.
Great staff and great service
Such excellent prompt service my watch was picked up and returned on the said days the quality of work was superb ..I wish more companies gave this type of customer care.
Excellent service.
I, unfortunately, broke my ’60s Omega watch when I went into the sea forgetting it wasn’t that water-resistant a few years back. I decided to send it to fix my watch to see if they could fix it and they managed to do it under the standard service cost. Will be using them from now on. Amazing service.
The service amazing, quick, professional . Very high quality in everything. Delivered perfect. Take care of the watch. Impressive about the service. Thank you very much
Excellent company. Watch collected on Tuesday returned on Friday. New battery reasonably priced and kept aware as to what was happening the whole time the watch was away.
Fantastic service from start to finish on a battery change on a Tag Aquaracer. Placed the order 09/;00 Monday, collected by 11:30 same day, emailed all the way through the process, watch returned 11:30 Thursday. Also came back in a quality padded case that’s perfect for protecting your watch when you go away…bonus! Always a worry when you’re trusting a valuable item to a company you’ve not used before but I would not hesitate to recommend Fix My Watch.
I’ve just received my watch back from a full service including glass and case refurbishment and a new strap. The watch is absolutely perfect and looks brand new! Considering it is a 50 year old Jaquet Droz that is quite an achievement. The date function now works perfectly as well. This is the second watch I’ve entrusted to FMW following a full service with glass and case refurbishment on a Tag Heuer carried out last year. Again the watch came back looking like new and keeps perfect time. Many thanks to Omar who was brilliant at keeping me informed at each step of the process and to the team at FMW. Having spent 50% more and waited up to 3 months with various other companies I cannot recommend the team at FMW highly enough. The delivery turn around of 2-3 weeks is amazing for the work involved. The whole process of collection and delivery using DHL is brilliant and the packaging including a complimentary watch case on return is great and would shame some of the brands so called packaging that I’ve experienced. Don’t waste time going to anyone else but FMW.
Excellent service. My watch was collected on a Monday, and 3 days later it was delivered back to me, with a new battery and immaculately packaged. Between those times, there were email updates on progress.
Phenomenal service, I am really blown away. I was expecting a few weeks turnaround, but my watch was returned within 2 days fully repaired, with all supporting repair confirmation documentation and so professionally packaged. I felt like I receive a new watch back, it was that special. Will definitely use again.
I selected FixMyWatch to replace the capacitor/battery in my Citizen EcoDrive based on the service described on their website, the price, and positive reviews. Citizen quoted >£200 (including an unnecessary service) and FixMyWatch quoted £45.00. I booked & prepaid online on 27 Dec & was not sure how this would go but it was worth a try. The timeline from here was as follows: 30 Dec 2020: Email received stating that DHL will collect the watch on 4th Jan 21. 4 Jan: Watch collected by DHL 5 Jan: Email stating that watch had been received & being booked in for repair. 6 Jan: Email stating that watch had been repaired & was being passed to dispatch for return shipment. 6 Jan: Email from DHL confirming waybill number & that watch would be with me by end of day on 7 Jan 7 Jan: Watch received at 14:05 and in perfect working order! I cannot speak highly enough about this service – the outcome, the price and most of all, the fast turnround AND superb communication at all times. I will most certainly use them again as they stand out from the crowd.
Sent my 1960s Omega in for a service (was having trouble adjusting the time) watch came back problem fixed but a few days later developed a different fault with the winder I contacted them, no problem they said and the watch was picked up the following day by courier and came back a week later working perfectly, cannot fault the service and will be definitely using them again.
Excellent. We were really dubious sending off an expensive watch for battery replacement but they were brilliant. DHL collected from home on day 1, we had updates right thru confirming it had been received and subsequently worked on, that it was on its way back and then on day 4 DHL returned it back to us at home. Will definitely use again when needed.
Excellent hassle free service.
Once collected, my watch had a new battery fitted and sealed and delivered back in three days. Much quicker than the jeweller I have used previously and didn’t have to leave home.
Was super sceptical about sending off my Tag in the post to have its battery changed, but Covid meant it was the only way to get it done. Couldn’t believe how easy Fixmywatch was to use, and was back with me within 3 days! Great service and would recommend to anyone!
I was apprehensive at sending expensive watches to a company I didn’t know. However, having read the reviews, I took the plunge. I am so glad I did; the service was second to none. I have now sent two watches (one Cartier and one Breitling) for new batteries; both were collected, batteries changed and returned within 72 hours. I will not hesitate to use again and to recommend to others.
From my front door on Monday, back by Thursday – new battery fitted and watched checked – fantastic, speedy service which I will definately use again. Despite it taking only 4 days I was kept up to date with daily emails every step of the way. Many thanks.
Not very often you come across this level of service these days. If only our utility companies were run like this. Excellent.
Great service, just have back my watch, it was perfect very surprise with this kind of services excellent, efficient and high level of professional service. Very happy Thank you 😊
Very rare to find this level of superb service! I sent off my Tag Heuer for a battery change and reseal. It was picked up the day after I placed the order and arrived back 4 days later securely packaged in its own case and with a certificate of repair. Communication throughout was excellent.
Simply outstanding service. Turned around a collection, watch fitting, resealing and redelivery for my Tag watch in four days. Incredible service. Use these people.
Fantastic service fixed both our watches. Thanks very much.
Great service. Sent my Tag for a service and a new battery. Collection and return was seamless, all done securely through DHL. Excellent communication, I was kept informed on the progress of the repair and when I would receive my watch back. I have no hesitation in recommending Fixmywatch.
Omar is THE man. Omar and his team are incredible. One is always a little apprehensive about putting anything over £10 quid in the post. My watch 1k+ Omar organised pick up by @dhl and delivered back to my door with updates on progress throughout. #utterlybrilliant #thankyou
Absolutely amazing service, watch was fixed and back within 3 days of posting. Fantastic thank you fixmywatch
First time I’ve used this company and won’t be the last, very competitive price lot cheaper than using tag Heuer, had a new battery and reseal done, the courier picked up my watch from home and delivered it back to me in a nice padded case.great service and also they messaged me to let me know at what different stages the watch was at, will definitely be using these guys again, brilliant thank you David Clark.
Ive just had a watch repaired using this company and will definitely be using them again to service my other watches. Great communication all the way through and easy to deal with. The watch was returned in a well packaged presentation box showing the attention to detail – thank you
Amazing service. I was blown away by the ease of interaction, from order through collection, tracking of progress all the way to delivery back to me. Prior to finding Fixmywatch I would have been going to a jewelers or repair kiosk to get a repair completed/battery changed. I had a watch sat at home that I hadn’t worn for a good few months as I hadn’t got around to taking it out with me. The watch was collected, battery changed and back to me in 3 days with regular communication about where it was. As a nice surprise it was also returned in a great little travel case (which I will certainly use generally!). I would thoroughly recommend using these guys – they have created a great product and I will be using again. Thank you!
Absolutely outstanding service. Vintage 1963 14kt gold omega seamaster. I broke the crown & it stopped working.. tried several local dealers & repair shops.. all quoted minimum £500 to repair. Fixmywatch repaired & serviced it for £250.. that included courier collection & return. All arranged by them. & the watch came back polished & in a lovely watch box.. ideal for taking your precious watch on hols with you. All under 10 days 👍👍👍👍👍
Superb from start to finish. From courier collection to delivery of the watch back in a smart branded protective case. Great comms keeping you updated with progress and very swift service all at a price which makes a mockery of the likes of Tag Heuer’s charges for the same service.
Excellent service from start to finish.. Attention to detail was excellent in returning my watch. I felt as though I had just bought a new one rather than battery replaced. I will definitely be returning my watch for a clean and polish soon. Thank you x
I live in a rural area. The previous time I needed a replacement battery for my watch I had to drive over 100 miles to take and fetch it from the nearest suitable jeweller. The watch was not ready for several weeks and I was charged a high price. This time with Fixmywatch the whole operation took only a few days, and the price was much lower. The courier collection and return of the watch went smoothly. A very convenient and impressive service.
I can only repeat the positive reviews left by others. A fantastic service, I was sceptical as I’m sure others were but I need not have been. When you own decent watches you want to know you’re not being overcharged for the repairs and battery service etc, you also want to know they’re being looked after and this company does it all in spades. They worked on 3 of my watches and I couldn’t be more impressed. Can’t fault it one bit.
Easy to book a pickup the slot, a courier arrived on time. The watch was returned quickly with no problems. It was only a battery replacement so you would have expected a quick return. The price was very competitive. Overall very pleased and would recommend this company.
well recommended company from start to finish and a very quick turn around approx 4 days, would definitely use again.
Fast, great communication and vfm Will definitely use again
I’ll never use anyone else. This service was outstanding. DHL arrived 30 mins after I placed my order. Off they went and came back today via DHL all packaged up in individual zip up cases. I’m thrilled. I had 3 expensive watches and was very dubious about sending royal mail as many watchmakers request. This company took all the worry and hard work out of getting my watches back on my wrist. Thank you Fix My Watch!
Brilliant service from start to finish. My watch was picked up the same day and returned by courier a couple of days later (as it was over the weekend). Would recommend everytime and will use again. Thank you
Great value at almost half the price of their competitors having shopped around for a replacement battery and re-seal for my Tag Heuer watch. Official Tag Heuer battery and parts guaranteed and best of all free courier collection and delivery from/to my home address in just a matter of days to turn round. I even got a great free gift of a zip watch padded case to use next time to protect my watch during transit. I have two Tag Heuer watches and I was so pleased with the service that all my business will be going to FixMyWatch from now on!!
excellent and reliable – fast, great communication
Hi I was very pleased with the replacement battery and seal you also answered all my emails and put my mind at rest regarding anything I needed to know because to be honest I was worried about sending my watch via a courier but all was well thanks
I was a little sceptical about the service as it was so cheap compared to the high street costs of battery replacement so after 8 months of no watch decided to try this. I booked the order, for the wrong watch type, and the courier services the same day!! The following day I received a call from Fixmywatch to let me know they had my watch and that I had entered the wrong type, then 2 days later and on a bank holiday I got my watch back working perfectly and cleaner than before. I cannot recommend this service highly enough, and also spread the word to my colleagues in work who 4 of them have placed orders to get the watch batteries replaced or serviced.
I required a new battery in my watch. I paid nearly double what fixmywatch was charging last time at a jewellers. The service was really easy and simple. Loads of communication letting me know the watch had arrived with them, how the repairs were progressing and when it was being returned. Definitely use them again. Very professional and quick.
Thoroughly impressed with the level of service received and will definitely be using again.
Absolutely fantastic service by Fixmywatch. Fast turn around for replacement of my TAG battery, at a fraction of the price quoted by my local jeweller. Secure pick up and return by courier within 5 days. I have no hesitation recommending this company – I will certainly use them again when the need arises.
Brilliant service. Watch pickup on Tuesday and delivered back on Friday. Watch came back in a very handy zippered watch carrying case which will be usefull in future to send to same company for maintenance on an Omega watch. Would highly recommend this company and £100 cheaper than a high street shop who estimated 4 to 6 weeks turnaround time. Can’t fault their service at all.
Absolutely excellent service 👍👍👍👍
Easy to book collection Competitive and transparent pricing Quick return in nice watch travel case. Will now be my go to horologist as competition were trying to charge over double with a 6-8 week turn time and a reduced scope. Highly recommended.
Fantastic service 👍
Approached with some trepidation but after reading the reviews I decided to go for a new battery. Easy process, great communication throughout, the excellent price quoted which was charged, and a fast turnaround for my Tag. I wholeheartedly recommend them.
A very quick and easy process, changed the battery in my Tag Heuer in 2 days. It was returned in very secure packaging. All in all a great transaction.
excellent service
Fantastic service. I have a Tissot watch which stopped and I was quoted an outrageous sum by a local jeweller to replace the battery and get it going. I found Fixmywatch in a search and took the plunge. Not only did they collect and deliver back with a few days, my watch is running perfectly and the price was exceptionally reasonable. I definitely recommend this company. Incredible level of service at a super price. If I could give them ten stars, I would.
Found them by chance via Google. Online quote was more than fair considering the age & value of the watch. High Street stores treble the cost. Sent it off via door step collection, back two days later. Unreal Thank You. Ps the little case is a nice touch. Will use you again
Have used Fixmywatch twice now. Really works. Recommended. Will use it again. Safe, Fast and good value.
highly recommend this service
Found this company through Google, I have a Gucci watch and needed the battery changing, cost a bit more than I would of liked but in all honesty looking back it was worth every penny, it was picked up from my home by DHL on 14th September, I received it back on 17th September, delivered to my door, not only is my beloved watch working again, they have given it a clean, looks almost new again, thank you so much, can highly recommend.
After trying a couple of jewellers who did not want to replace the battery in my Longines watch, I tried Fix my watch, even though I was wary. Brilliant service! The watch was picked up by courier and returned within a couple of days (was a weekend). I would definitely recommend and I will be using Fix my watch in the future. Thank you