Testimonials

Excellent and quick service! Impressed with the overall experience.
5 star review

Spiros Kapodistrias

Great service. The company has fixed two vintage watches for me and both now run perfectly. Recommended.
5 star review

Dan Naughton

Brilliant, customer centric and cost effective service. Highly recommended.
5 star review

Simon Whatman

Very professional and speedy service.
5 star review

Hayley

Absolutely amazing Couldn’t fault them Colleagues are lovely and efficient.
5 star review

Adam

Excellent service and very fast turn around.
5 star review

Wow player

Sent my watch away one week and it was returned to me fully serviced the next week. Excellent service all round.
5 star review

Cathy Ferry

As others have already mentioned I was wary of sending my Tag Heuer off with a courier. Less than 72 hours later it is back with me. I cannot fault the service provided. From the regular emails updating me step by step through the repair, to the padded zip up travel case my watch returned in. Fixmywatch have exceeded all my expectations and I will definitely be using their services again.
5 star review

Andy

Very impressive service. My watch was repaired and returned within a week ! Highly recommende.
5 star review

Ros Redfern

Excellent service! I booked a watch fitting on Monday 7th June. The watch was picked up by DHL from my work address the following day. I received an email on Wednesday to say it had been received by fixmywatch, then another on Thursday to say the repair was complete and it had been dispatched. I received it today, Friday 11th June from DHL. A fabulous, efficient service which wasn’t expensive. We will definitely use again!
5 star review

Julie

Great service, so quick.
5 star review

Paul

Excellent company, excellent service. Great communication, customer service and returned quicker than expected. Reasonably priced. I would recommend and use this company again and again.
5 star review

Justine

Absolutely fantastic service from picking my watch up until return they are always in touch telling you exactly what is happening would definitely use again.
5 star review

Elizabeth Nicholson

ordered my Tag H battery replacement online. corresponded via email to book courier collection. quick turn around. well worth the money. excellent service and packaging i googled afew companies but decided on this company. 5stars service
5 star review

l tang

Absolutely faultless.
5 star review

Micky Tolchard

2nd time using Fixmywatch and as before the service was extremely efficient and speedy. Sending and receiving back is included so the cost is kept low. Using DHL to collect/return the watch is much better than a postal service. Will use for all my watch repair requirements!!!
5 star review

Laurence Lederman

Excellent communications from initial enquiry until completion and return of repair. Fast ‘turn round time’ from sending to return — less than a week Watch returned in a good quality watch box. Excellent service – very pleased and would recommend.
5 star review

Peter

Excellent, prompt service. Delighted
5 star review

Mrs J Lee

Very quick service. Easy to book, cheaper than manufacturer. Got it back the same week. Will definitely use again.
5 star review

Ernst Nieschmidt

Very satisfied with the full service. Great communication throughout from Omar and Jodie. I was also very impressed with when and how the watch arrived back to me. Hopefully, I’ll take better care of my watch from now on… but if I don’t, I know who to turn to! Thanks!
5 star review

Stuart Sean Pottinger

I was sceptical at 1st as it was so much cheaper than high street jewellers to replace the battery on my Tissot watch. For them to collect and drop off by DHL and for the watch to come back in a travel case let alone how quickly the service took. To say these guys are value for money is an understatement. Absolutely fantastic service, will definitely use again and would 100% recommend.
5 star review

Kev

Excellent in every aspect thoroughly highly recommended. Can’t praise them enough.
5 star review

Jean Titmuss

Absolutely amazing service from start to finish, polite staff, updates regularly, even though they only had my watch for about 6 days Fast, effective, fair price, Couldn’t ask for more Thank you.
5 star review

Adam Dodd

Amazing service. Had my watch booked and repaired in the same week of it breaking I had it back on my wrist! Can’t fault them. Will deffo use again.
5 star review

Caitlin

Googled for a battery replacement for my Tag Heuer watch.. saw fix my watch and the reviews.. so I decided to give them a go.. best decision I have made,excellent customer service they emailed DHL label and pick up date (monday). Duly picked up and sent back on the Thursday of the same week.. cost £55 Happy with that..bearing in mind beaverbrooks quoted £100 and a time of 4-6 weeks😳.watch was resealed and pressure tested to make sure its water tight. . Came back well packaged and with a handy little case to use again when I next need a battery or service. Very happy customer who will return. .
5 star review

Gavin Cummings

Astonishing. Booked Thursday, DHL collected from home Friday, back in my hands Wednesday. I sent (as instructed) well wrapped in bubble-wrap and a cardboard box… I received it back today in a FMW-branded, zip-up travel box, complete with cleaning cloth, certificate and warranty. Astonishing.
5 star review

Male >40

Great service. My watch left on Monday and was back with me on Thursday of the same week.
5 star review

Kevin

Brilliant service. So happy to have found this service – watch picked up by courier on day 1, new battery and waterproof testing done next day, and was back with me the day after – all packed up and boxed in an amazing high quality protective case with cleaning cloth and service record card. I liked the service so much I sent in another watch the next week. Highly recommended.
5 star review

Nick

A truly exceptional service with remarkable work and great communication throughout. The quality of the packing on return was splendid and I will only be using this company in the future for both my watch and my wife’s. Splendid example of a professional company operating on-line.
5 star review

Paul

The most impeccable and reliable service I have received in a long time.well done guys.
5 star review

German argumosa

Great experience using fix my watch. Picked up my watch on Tuesday via courier, replaced battery and it was delivered back to me on Friday. Nicely packed. Thanks for the rapid good service leaving satisfied customer 👍🏽
5 star review

Eddy

Excellent service plus collection/delivery process is great. High standard of workmanship.
5 star review

Rob G

I was a bit apprehensive at first of sending a £2500 watch in the post, but my fears were unfounded and the service I received was absolutely outstanding. My watch battery was replaced faster than initially quoted and I was kept up to date with the progress by email, from when the watch was received by them, repaired, date of dispatch, and arrival date. Thank you for a brilliant service!!! I shall certainly be using you in the future without hesitation.
5 star review

VCD Ltd

Found this website on a simple google search and was blown away with the service. Not only did they arrange the collection and re delivery of my watch, it also came back in immaculate condition. It was sent back in a lovely hard case box with lots of protection for the watch, you were also supplied with a lovely little leather wallet display details of the company and guarantee of the service. The customer service was quick and precise which was also a great feature of this service. Would not go anywhere else for my watches anymore.5 star review

Mrs Jay

These guys get the fundamentals very right. Good communication, very easy to dispatch watch and speedy turnaround. Congrats
5 star review

Paul Peel

This is the first time I’ve used this company, l have never received better service, from my initial phone call to the return of my watch. Customer service and correspondence was excellent. I was quoted £225 at Goldsmiths Meadowhall for an Omega battery, compression test, and new seal, fixmywatch was £49.95 with free shipping both ways. I will recommend this company and definitely use again. Many thanks and best regards Alan Livesey
5 star review

alan livesey

From my initial phone call, to receiving my watches back, I can’t fault the service or work carried out on them. Both watches needed a new battery and resealing and were returned cleaner as well. A really good service, I’ll definitely use them again.
5 star review

CS

Sent my watch on Thursday. Received it back on Tuesday in a neat pouch together with cleaning cloth and well packed in a box. Absolutely brilliant service that I would recommend to anyone. Will definitely use fixmywatch again.
5 star review

Eileen Spalding

I am so impressed! I sent my watch wrapped in toilet paper in a crappy envelope and they picked up my watch, repaired it and sent it back in a lovely box as well as a leather pouch with maintenance instructions and little fabric polishers. Lovely company to deal with and I will forever use them now!
5 star review

Ellie May

Excellent. Someone has really sat down and mapped out an excellent customer journey. Only way to improve this is if courier can give window slot for collection or return. Apart from that, this is brilliant.
5 star review

je

Very good and fast service
5 star review

Craig Hayes

Sent my watch on Thursday. Received it back on Tuesday in a neat pouch together with cleaning cloth and well packed in a box. Absolutely brilliant service that I would recommend to anyone. Will definitely use fixmywatch again.
5 star review

Eileen Spalding

Amazing service. 5 day turnaround for a new battery and seal. Especially as this was over a weekend. Price was also good. I will definitely use this company again. Well done….
5 star review

Barry Cooper-Barnes

Brilliant service – kept upto date all the way through – highly recommended

customer

This is an excellent service. I booked in two watches quite late in the evening and received a call the next morning from a very friendly rep who booked in my watches for collection. The watches were collected on a Friday and arrived back with me the following Tuesday. I wasn’t expecting them back so quickly so this was a nice surprise. When they arrived they were both individually packaged in smart protective boxes and both had a ‘Certificate of Service’ in a lovely leather pouch. The boxes are excellent for storing your watches when they’re not being used. I can’t recommend this service enough. Great price, great service and really quick turnaround time. Will definitely be using them again.

Ben Maddren

I found the service I got from Fix My Watch was excellent. Prompt, efficient and they kept me informed about every step. The couriers were also good.
5 star review

customer

Amazing service! I did a £45 battery replacement and seal. DHL collected my watch and delivered it back included in the price. A very easy process and so happy to get my watch back working again. This company goes the extra mile. Very impressed!
5 star review

Nikki Scott-Powell

Fantastic service, went above and beyond. Would recommend without hesitation.
5 star review

Antony P

Superb service. The watch was collected exactly when they said it would be. Returned within 4 days in a really nice box, well packaged and working perfectly. Cannot recommend this service enough.
5 star review

David

Very good service, cannot fault.
5 star review

A Gallis

Very happy – seamless and very fast & efficient service. Thank you!
5 star review

Mrs J S

Exceptionally good service start to finish.
5 star review

P Mckibben

Top quality and efficient service
5 star review

Tim Baker

First time customer with Fixmywatch entrusting them to install a new battery to a premium watch. Was a bit hesitant in sending the watch away but having read previous reviews decided to do so. The postal process was very easy and it was very reassuring that I was able to monitor the whole journey via the tracking system. The watch was returned very promptly having had the battery and seal replaced and in a very nice presentation box (very nice touch) along with certificate of repair / 2 year guarantee. Overall very impressed with their service and certainly nothing to complain about. Will use again the next time I need my watch either serviced or battery replaced.
5 star review

customer

Like other posters, I was a little reluctant to send my watch away (huge sentimental value). However, the High Street jeweller that I usually use to get the battery changed has gone, so I needed to find somewhere else. It was very easy to send and DHL came to my door to collect (all included in the £30 charge). I was kept up-to-date by email at all stages of the process and my watch was returned back to my front door just over a week later. It was fixed and had been cleaned, plus it was in a very nice box (with a service history booklet) that I will use to package it next time I need a new battery. Given that this service was £20 cheaper than my High Street Jeweller, much faster (one time, I waited months to get my watch back), not to mention extremely convenient, it’s safe to say that I will be using them in the future.
5 star review

JillyBro

First rate service, plenty of communication, quick and easy to deal with. Thoroughly recommended
5 star review

Steve Dagworthy

Perfect! I will refer their services to my friends who need to fix their watches!
5 star review

Alberto Bertocco

Fast service great price

Friend of Ted

Great timings, order, delivery, Brill
5 star review

Ronald Abrahams

Excellent service. I was worried about sending my beautiful vintage Tag Heuer via a courier but I need not have worried. DHL were great and the watch came back with a new battery after 2 days. Plus the guys had cleaned it and packaged it in a nice presentation box. Thanks.
5 star review

Paul Chantler

Absolutely brilliant service. Had a new battery fitted and back with in a few days in well packaged box. in the past a new battery has meant 2 -3 wk when dropped at jewellery shop. Highly recommended and I will use again.
5 star review

Mrs F Macdowel

Absolutely superb service, thank you. Very pleased!
5 star review

Paul

Excellent service would recommend to anyone, will be using fixmywatch from now on. Thanks
5 star review

Biz

Amazing! Such a quick turnaround, so glad too as I can’t bare not having my watch. Quick and easy. Thanks so much.
5 star review

Caroline Neal

Very quick, easy and efficient. Great service with free collection and delivery. Watch came back packaged well with all the paper work and guarantee.
5 star review

customer

Fast efficient service
5 star review

Nigel

Brilliant, my watch had stopped charging booked it into fixmywatch on Sunday, watch collected on Monday, arrived there Tuesday, fixed by Thursday and got it back on Friday – Brilliant. Came back in a nice box and very securely packed, can’t fault them.
5 star review

Shirley

Very good and fast service
5 star review

Craig Hayes

Great service. Sorted battery changes in several watches. Super quick turnaround. You’re informed where you watch is at every stage. Would definitely use it again.
5 star review

Christopher

Excellent fast efficient and a brilliant price for my beloved Gucci watch. Highly recommended will definitely use again.
5 star review

Debbie Turner

Awesome experience, as always.
5 star review

Paul Swain

Fantastic service. Would totally recommend 👍
5 star review

Customer

First time I’d used FixMyWatch to get a battery replaced. Was a bit concerned about sending an expensive watch off in the post but was surprised at how simple and efficient the whole process was. am going to use them again. Only reason I didn’t give 5 stars is that they sent my watch back with a lot of packaging (box + zippable watch bag holder) which I thought was over the top from a sustainability point of view.

DON BAILLIE

Great staff and great service
5 star review

rogerauty

Such excellent prompt service my watch was picked up and returned on the said days the quality of work was superb ..I wish more companies gave this type of customer care.
5 star review

David Gibson

Excellent service.

Annette

I, unfortunately, broke my ’60s Omega watch when I went into the sea forgetting it wasn’t that water-resistant a few years back. I decided to send it to fix my watch to see if they could fix it and they managed to do it under the standard service cost. Will be using them from now on. Amazing service.

Paul

The service amazing, quick, professional . Very high quality in everything. Delivered perfect. Take care of the watch. Impressive about the service. Thank you very much
5 star review

Maria Teresa Carreno

Excellent company. Watch collected on Tuesday returned on Friday. New battery reasonably priced and kept aware as to what was happening the whole time the watch was away.
5 star review

CHRIS PILE

Fantastic service from start to finish on a battery change on a Tag Aquaracer. Placed the order 09/;00 Monday, collected by 11:30 same day, emailed all the way through the process, watch returned 11:30 Thursday. Also came back in a quality padded case that’s perfect for protecting your watch when you go away…bonus! Always a worry when you’re trusting a valuable item to a company you’ve not used before but I would not hesitate to recommend Fix My Watch.
5 star review

Paul Turner

I’ve just received my watch back from a full service including glass and case refurbishment and a new strap. The watch is absolutely perfect and looks brand new! Considering it is a 50 year old Jaquet Droz that is quite an achievement. The date function now works perfectly as well. This is the second watch I’ve entrusted to FMW following a full service with glass and case refurbishment on a Tag Heuer carried out last year. Again the watch came back looking like new and keeps perfect time. Many thanks to Omar who was brilliant at keeping me informed at each step of the process and to the team at FMW. Having spent 50% more and waited up to 3 months with various other companies I cannot recommend the team at FMW highly enough. The delivery turn around of 2-3 weeks is amazing for the work involved. The whole process of collection and delivery using DHL is brilliant and the packaging including a complimentary watch case on return is great and would shame some of the brands so called packaging that I’ve experienced. Don’t waste time going to anyone else but FMW.
5 star review

Colin Hatch

Excellent service. My watch was collected on a Monday, and 3 days later it was delivered back to me, with a new battery and immaculately packaged. Between those times, there were email updates on progress.
5 star review

Fiona

Phenomenal service, I am really blown away. I was expecting a few weeks turnaround, but my watch was returned within 2 days fully repaired, with all supporting repair confirmation documentation and so professionally packaged. I felt like I receive a new watch back, it was that special. Will definitely use again.
5 star review

Victoria De Bruyn

I selected FixMyWatch to replace the capacitor/battery in my Citizen EcoDrive based on the service described on their website, the price, and positive reviews. Citizen quoted >£200 (including an unnecessary service) and FixMyWatch quoted £45.00. I booked & prepaid online on 27 Dec & was not sure how this would go but it was worth a try. The timeline from here was as follows: 30 Dec 2020: Email received stating that DHL will collect the watch on 4th Jan 21. 4 Jan: Watch collected by DHL 5 Jan: Email stating that watch had been received & being booked in for repair. 6 Jan: Email stating that watch had been repaired & was being passed to dispatch for return shipment. 6 Jan: Email from DHL confirming waybill number & that watch would be with me by end of day on 7 Jan 7 Jan: Watch received at 14:05 and in perfect working order! I cannot speak highly enough about this service – the outcome, the price and most of all, the fast turnround AND superb communication at all times. I will most certainly use them again as they stand out from the crowd.
5 star review

Tom L

Sent my 1960s Omega in for a service (was having trouble adjusting the time) watch came back problem fixed but a few days later developed a different fault with the winder I contacted them, no problem they said and the watch was picked up the following day by courier and came back a week later working perfectly, cannot fault the service and will be definitely using them again.
5 star review

George Hastings

Excellent. We were really dubious sending off an expensive watch for battery replacement but they were brilliant. DHL collected from home on day 1, we had updates right thru confirming it had been received and subsequently worked on, that it was on its way back and then on day 4 DHL returned it back to us at home. Will definitely use again when needed.
5 star review

Dawn Bonner

Excellent hassle free service.
5 star review

JE

Once collected, my watch had a new battery fitted and sealed and delivered back in three days. Much quicker than the jeweller I have used previously and didn’t have to leave home.
5 star review

Andrew L

Was super sceptical about sending off my Tag in the post to have its battery changed, but Covid meant it was the only way to get it done. Couldn’t believe how easy Fixmywatch was to use, and was back with me within 3 days! Great service and would recommend to anyone!
5 star review

Andy C

I was apprehensive at sending expensive watches to a company I didn’t know. However, having read the reviews, I took the plunge. I am so glad I did; the service was second to none. I have now sent two watches (one Cartier and one Breitling) for new batteries; both were collected, batteries changed and returned within 72 hours. I will not hesitate to use again and to recommend to others.
5 star review

Paul

From my front door on Monday, back by Thursday – new battery fitted and watched checked – fantastic, speedy service which I will definately use again. Despite it taking only 4 days I was kept up to date with daily emails every step of the way. Many thanks.
5 star review

Lawrence Suss

Not very often you come across this level of service these days. If only our utility companies were run like this. Excellent.
5 star review

S neilson

Great service, just have back my watch, it was perfect very surprise with this kind of services excellent, efficient and high level of professional service. Very happy Thank you 😊
5 star review

Maite Carreño

Very rare to find this level of superb service! I sent off my Tag Heuer for a battery change and reseal. It was picked up the day after I placed the order and arrived back 4 days later securely packaged in its own case and with a certificate of repair. Communication throughout was excellent.
5 star review

Mark Wheeler

Simply outstanding service. Turned around a collection, watch fitting, resealing and redelivery for my Tag watch in four days. Incredible service. Use these people.
5 star review

Tony Factor

Fantastic service fixed both our watches. Thanks very much.
5 star review

David Snead

Great service. Sent my Tag for a service and a new battery. Collection and return was seamless, all done securely through DHL. Excellent communication, I was kept informed on the progress of the repair and when I would receive my watch back. I have no hesitation in recommending Fixmywatch.
5 star review

Dennis Shaw

Omar is THE man. Omar and his team are incredible. One is always a little apprehensive about putting anything over £10 quid in the post. My watch 1k+ Omar organised pick up by @dhl and delivered back to my door with updates on progress throughout. #utterlybrilliant #thankyou
5 star review

Otto Fishbind

Absolutely amazing service, watch was fixed and back within 3 days of posting. Fantastic thank you fixmywatch
5 star review

jennifer burton

First time I’ve used this company and won’t be the last, very competitive price lot cheaper than using tag Heuer, had a new battery and reseal done, the courier picked up my watch from home and delivered it back to me in a nice padded case.great service and also they messaged me to let me know at what different stages the watch was at, will definitely be using these guys again, brilliant thank you David Clark.

5 star review

David Clark