Testimonials

Fantastic very helpful and great service
5 star review

Nicholas Hoolihan

Absolutely brilliant service. My watch looks like new!!! Thank you
5 star review

Mr Darren Brookes

Great service. Courier label provided. Watch collected and returned in three working days. Good communications and the watch even arrived in a neat travel box. Will definitely use again.
5 star review

Bev

Very professional and speedy service.
5 star review

Hayley

Great price and included pick up and delivery Would recommend.
5 star review

Northerner

This was a first class service and I would recommend them to anybody,the communication was brilliant and the watch looking new when it was returned5 star review

Brian Smith

Watch repaired , fantastic service , 100% recommended.
5 star review

Jean Banks

Excellent service, was nervous about sending my expensive watch but great service. Their update emails went into my junk mail so I called them to check they’d received the watch at which point they told me work had been done and I should get my watch back soon. Will definitely use it again.
5 star review

Emma

Absolutely amazing service. Fast, great value and returned watch in perfect condition.
5 star review

Luke Chadwick

Excellent service
5 star review

Glenda Roberts

I couldn’t believe how efficient this service was. Just a battery change on my Tissot watch but from pick up by DHL to return to me within 4 days and that included a weekend, it was amazing! Also returned really well packaged in a lovely storage box. I was a bit apprehensive about sending my expensive watch away to a company I’ve never used before but I had no reason to be and would definitely recommend Fixmywatch to anyone and will use again.
5 star review

GP

Great service and so so helpful!
5 star review

julian morgan

Great service
5 star review

Shiv

Absolutely brilliant service I sent my Tag Heuer watch by DHL on Wednesday and the watch was returned with a new battery in a lovely presentation case with a service log by the following Monday. Felt apprehensive about the service as never used it before but will be using them every single time from now on. Brilliant!
5 star review

Laurie Cuthbert

Watch came back looking like the day I bought it. Great service from beginning to end would recommend to anyone.
5 star review

STEPHEN RAMSDEN

Very pleased with the overall experience.
5 star review

Customer

I cannot recommend these guys enough, great service great quality fast turn round.
5 star review

Jeremy Grey

The battery on my Sieko kinetic watch was failing after about ten years use and not holding it’s charge and stopping. It has sentimental value for me so I wanted to have it repaired. Unfortunately the company that I purchased it from is no longer trading. After internet search I found Fixmywatch and decided to entrust my valued watch to them for a battery replacement. The process was seamless and far cheaper than sending it back to Seiko for repair. The cost paid included pick up by courier. DHL if I remember. I was pleasantly suprised that within only a few days it was returned to me and the courier advising me in advance to expect delivery. It came back neatly packed in a presentation case including a certificate of repair. It works fine and I now have my watch working and showing a full charge all the time. I have no hesitation in recommending this company for watch repair.
5 star review

Jeremy Phillips

This is the second time I used fixmywatch. So easy to arrange my Tag Huer watch to have it’s battery changed. Collected easily and back within an eye blink. The packaging on return fantastic. Will use again. Highly recommended
5 star review

Rachel Chalmers

First class work friendly and helpful will use again happily.
5 star review

Mike Allen

A fantastic service from start to Finnish! Will always use this company.
5 star review

Jane Walker

Sent in my Tag Heuer watch to change a battery and the whole service was PERFECT. They collected the watch and sent it back to me within 7 days when other companies stated 4 to 6 weeks. I will be using Fixmywatch again and I have told my family members about them.
5 star review

HardipG

Amazingly quick turnaround and good price.
5 star review

Richard

Can’t fault the service. Collected, fixed and returned in a few days. Would definitely recommend and will certainly use again.
5 star review

Suzie S

This is the second time I have used fixmywatch and again I can fault them. Really good service, sent and returned for a new battery within 4 days. Great service.
5 star review

Carl S

Very happy with service, quick return, watch working fine now. Much better than having to buy a new one and cheaper too. Good company.
5 star review

Anita Richards

Easy to use and quick service.
5 star review

customer

Very good customer service. Beautifully packed and with service record. Pleased and recommend.
5 star review

customer

Excellent service. Watch was picked up and returned within days by courier. Highly recommended.
5 star review

PENNY BURROUGHS

I only gave 4 stars because when I got the watch back the first time the face steamed up contacted them had to send back again but it was returned a few days later the service was very good I will use again would recommend them to family and friends

customer s pope

Absolutely brilliant, the collection was arranged for the next day of my enquiry and the watch was returned within 5 days. The whole time I was informed of the process and what stage my watch is at, which is quite exceptional. The watch was returned in a fantastic padded zip bag packaging with warranty, record of work carried out and advice for future care. The whole process was also at a fraction of the cost of some other service providers. I will use this company again in the future, as they excelled on everything. John Cerpnjak
5 star review

JohnCerpnjak

Excellent customer service, excellent communication, excellent repair.
5 star review

Ira Jackson

Excellent and quick service! Impressed with the overall experience.
5 star review

Spiros Kapodistrias

Great service. The company has fixed two vintage watches for me and both now run perfectly. Recommended.
5 star review

Dan Naughton

Brilliant, customer centric and cost effective service. Highly recommended.
5 star review

Simon Whatman

Very professional and speedy service.
5 star review

Hayley

Absolutely amazing Couldn’t fault them Colleagues are lovely and efficient.
5 star review

Adam

Excellent service and very fast turn around.
5 star review

Wow player

Sent my watch away one week and it was returned to me fully serviced the next week. Excellent service all round.
5 star review

Cathy Ferry

As others have already mentioned I was wary of sending my Tag Heuer off with a courier. Less than 72 hours later it is back with me. I cannot fault the service provided. From the regular emails updating me step by step through the repair, to the padded zip up travel case my watch returned in. Fixmywatch have exceeded all my expectations and I will definitely be using their services again.
5 star review

Andy

Very impressive service. My watch was repaired and returned within a week ! Highly recommende.
5 star review

Ros Redfern

Excellent service! I booked a watch fitting on Monday 7th June. The watch was picked up by DHL from my work address the following day. I received an email on Wednesday to say it had been received by fixmywatch, then another on Thursday to say the repair was complete and it had been dispatched. I received it today, Friday 11th June from DHL. A fabulous, efficient service which wasn’t expensive. We will definitely use again!
5 star review

Julie

Great service, so quick.
5 star review

Paul

Excellent company, excellent service. Great communication, customer service and returned quicker than expected. Reasonably priced. I would recommend and use this company again and again.
5 star review

Justine

Absolutely fantastic service from picking my watch up until return they are always in touch telling you exactly what is happening would definitely use again.
5 star review

Elizabeth Nicholson

ordered my Tag H battery replacement online. corresponded via email to book courier collection. quick turn around. well worth the money. excellent service and packaging i googled afew companies but decided on this company. 5stars service
5 star review

l tang

Absolutely faultless.
5 star review

Micky Tolchard

2nd time using Fixmywatch and as before the service was extremely efficient and speedy. Sending and receiving back is included so the cost is kept low. Using DHL to collect/return the watch is much better than a postal service. Will use for all my watch repair requirements!!!
5 star review

Laurence Lederman

Excellent communications from initial enquiry until completion and return of repair. Fast ‘turn round time’ from sending to return — less than a week Watch returned in a good quality watch box. Excellent service – very pleased and would recommend.
5 star review

Peter

Excellent, prompt service. Delighted
5 star review

Mrs J Lee

Very quick service. Easy to book, cheaper than manufacturer. Got it back the same week. Will definitely use again.
5 star review

Ernst Nieschmidt

Very satisfied with the full service. Great communication throughout from Omar and Jodie. I was also very impressed with when and how the watch arrived back to me. Hopefully, I’ll take better care of my watch from now on… but if I don’t, I know who to turn to! Thanks!
5 star review

Stuart Sean Pottinger

I was sceptical at 1st as it was so much cheaper than high street jewellers to replace the battery on my Tissot watch. For them to collect and drop off by DHL and for the watch to come back in a travel case let alone how quickly the service took. To say these guys are value for money is an understatement. Absolutely fantastic service, will definitely use again and would 100% recommend.
5 star review

Kev

Excellent in every aspect thoroughly highly recommended. Can’t praise them enough.
5 star review

Jean Titmuss

Absolutely amazing service from start to finish, polite staff, updates regularly, even though they only had my watch for about 6 days Fast, effective, fair price, Couldn’t ask for more Thank you.
5 star review

Adam Dodd

Amazing service. Had my watch booked and repaired in the same week of it breaking I had it back on my wrist! Can’t fault them. Will deffo use again.
5 star review

Caitlin

Googled for a battery replacement for my Tag Heuer watch.. saw fix my watch and the reviews.. so I decided to give them a go.. best decision I have made,excellent customer service they emailed DHL label and pick up date (monday). Duly picked up and sent back on the Thursday of the same week.. cost £55 Happy with that..bearing in mind beaverbrooks quoted £100 and a time of 4-6 weeks😳.watch was resealed and pressure tested to make sure its water tight. . Came back well packaged and with a handy little case to use again when I next need a battery or service. Very happy customer who will return. .
5 star review

Gavin Cummings

Astonishing. Booked Thursday, DHL collected from home Friday, back in my hands Wednesday. I sent (as instructed) well wrapped in bubble-wrap and a cardboard box… I received it back today in a FMW-branded, zip-up travel box, complete with cleaning cloth, certificate and warranty. Astonishing.
5 star review

Male >40

Great service. My watch left on Monday and was back with me on Thursday of the same week.
5 star review

Kevin

Brilliant service. So happy to have found this service – watch picked up by courier on day 1, new battery and waterproof testing done next day, and was back with me the day after – all packed up and boxed in an amazing high quality protective case with cleaning cloth and service record card. I liked the service so much I sent in another watch the next week. Highly recommended.
5 star review

Nick

A truly exceptional service with remarkable work and great communication throughout. The quality of the packing on return was splendid and I will only be using this company in the future for both my watch and my wife’s. Splendid example of a professional company operating on-line.
5 star review

Paul

The most impeccable and reliable service I have received in a long time.well done guys.
5 star review

German argumosa

Great experience using fix my watch. Picked up my watch on Tuesday via courier, replaced battery and it was delivered back to me on Friday. Nicely packed. Thanks for the rapid good service leaving satisfied customer 👍🏽
5 star review

Eddy

Excellent service plus collection/delivery process is great. High standard of workmanship.
5 star review

Rob G

I was a bit apprehensive at first of sending a £2500 watch in the post, but my fears were unfounded and the service I received was absolutely outstanding. My watch battery was replaced faster than initially quoted and I was kept up to date with the progress by email, from when the watch was received by them, repaired, date of dispatch, and arrival date. Thank you for a brilliant service!!! I shall certainly be using you in the future without hesitation.
5 star review

VCD Ltd

Found this website on a simple google search and was blown away with the service. Not only did they arrange the collection and re delivery of my watch, it also came back in immaculate condition. It was sent back in a lovely hard case box with lots of protection for the watch, you were also supplied with a lovely little leather wallet display details of the company and guarantee of the service. The customer service was quick and precise which was also a great feature of this service. Would not go anywhere else for my watches anymore.5 star review

Mrs Jay

These guys get the fundamentals very right. Good communication, very easy to dispatch watch and speedy turnaround. Congrats
5 star review

Paul Peel

This is the first time I’ve used this company, l have never received better service, from my initial phone call to the return of my watch. Customer service and correspondence was excellent. I was quoted £225 at Goldsmiths Meadowhall for an Omega battery, compression test, and new seal, fixmywatch was £49.95 with free shipping both ways. I will recommend this company and definitely use again. Many thanks and best regards Alan Livesey
5 star review

alan livesey

From my initial phone call, to receiving my watches back, I can’t fault the service or work carried out on them. Both watches needed a new battery and resealing and were returned cleaner as well. A really good service, I’ll definitely use them again.
5 star review

CS

Sent my watch on Thursday. Received it back on Tuesday in a neat pouch together with cleaning cloth and well packed in a box. Absolutely brilliant service that I would recommend to anyone. Will definitely use fixmywatch again.
5 star review

Eileen Spalding

I am so impressed! I sent my watch wrapped in toilet paper in a crappy envelope and they picked up my watch, repaired it and sent it back in a lovely box as well as a leather pouch with maintenance instructions and little fabric polishers. Lovely company to deal with and I will forever use them now!
5 star review

Ellie May

Excellent. Someone has really sat down and mapped out an excellent customer journey. Only way to improve this is if courier can give window slot for collection or return. Apart from that, this is brilliant.
5 star review

je

Very good and fast service
5 star review

Craig Hayes

Sent my watch on Thursday. Received it back on Tuesday in a neat pouch together with cleaning cloth and well packed in a box. Absolutely brilliant service that I would recommend to anyone. Will definitely use fixmywatch again.
5 star review

Eileen Spalding

Amazing service. 5 day turnaround for a new battery and seal. Especially as this was over a weekend. Price was also good. I will definitely use this company again. Well done….
5 star review

Barry Cooper-Barnes

Brilliant service – kept upto date all the way through – highly recommended

customer

This is an excellent service. I booked in two watches quite late in the evening and received a call the next morning from a very friendly rep who booked in my watches for collection. The watches were collected on a Friday and arrived back with me the following Tuesday. I wasn’t expecting them back so quickly so this was a nice surprise. When they arrived they were both individually packaged in smart protective boxes and both had a ‘Certificate of Service’ in a lovely leather pouch. The boxes are excellent for storing your watches when they’re not being used. I can’t recommend this service enough. Great price, great service and really quick turnaround time. Will definitely be using them again.

Ben Maddren

I found the service I got from Fix My Watch was excellent. Prompt, efficient and they kept me informed about every step. The couriers were also good.
5 star review

customer

Amazing service! I did a £45 battery replacement and seal. DHL collected my watch and delivered it back included in the price. A very easy process and so happy to get my watch back working again. This company goes the extra mile. Very impressed!
5 star review

Nikki Scott-Powell

Fantastic service, went above and beyond. Would recommend without hesitation.
5 star review

Antony P

Superb service. The watch was collected exactly when they said it would be. Returned within 4 days in a really nice box, well packaged and working perfectly. Cannot recommend this service enough.
5 star review

David

Very good service, cannot fault.
5 star review

A Gallis

Very happy – seamless and very fast & efficient service. Thank you!
5 star review

Mrs J S

Exceptionally good service start to finish.
5 star review

P Mckibben

Top quality and efficient service
5 star review

Tim Baker

First time customer with Fixmywatch entrusting them to install a new battery to a premium watch. Was a bit hesitant in sending the watch away but having read previous reviews decided to do so. The postal process was very easy and it was very reassuring that I was able to monitor the whole journey via the tracking system. The watch was returned very promptly having had the battery and seal replaced and in a very nice presentation box (very nice touch) along with certificate of repair / 2 year guarantee. Overall very impressed with their service and certainly nothing to complain about. Will use again the next time I need my watch either serviced or battery replaced.
5 star review

customer

Like other posters, I was a little reluctant to send my watch away (huge sentimental value). However, the High Street jeweller that I usually use to get the battery changed has gone, so I needed to find somewhere else. It was very easy to send and DHL came to my door to collect (all included in the £30 charge). I was kept up-to-date by email at all stages of the process and my watch was returned back to my front door just over a week later. It was fixed and had been cleaned, plus it was in a very nice box (with a service history booklet) that I will use to package it next time I need a new battery. Given that this service was £20 cheaper than my High Street Jeweller, much faster (one time, I waited months to get my watch back), not to mention extremely convenient, it’s safe to say that I will be using them in the future.
5 star review

JillyBro

First rate service, plenty of communication, quick and easy to deal with. Thoroughly recommended
5 star review

Steve Dagworthy

Perfect! I will refer their services to my friends who need to fix their watches!
5 star review

Alberto Bertocco

Fast service great price

Friend of Ted

Great timings, order, delivery, Brill
5 star review

Ronald Abrahams

Excellent service. I was worried about sending my beautiful vintage Tag Heuer via a courier but I need not have worried. DHL were great and the watch came back with a new battery after 2 days. Plus the guys had cleaned it and packaged it in a nice presentation box. Thanks.
5 star review

Paul Chantler

Absolutely brilliant service. Had a new battery fitted and back with in a few days in well packaged box. in the past a new battery has meant 2 -3 wk when dropped at jewellery shop. Highly recommended and I will use again.
5 star review

Mrs F Macdowel

Absolutely superb service, thank you. Very pleased!
5 star review

Paul

Excellent service would recommend to anyone, will be using fixmywatch from now on. Thanks
5 star review

Biz

Amazing! Such a quick turnaround, so glad too as I can’t bare not having my watch. Quick and easy. Thanks so much.
5 star review

Caroline Neal

Very quick, easy and efficient. Great service with free collection and delivery. Watch came back packaged well with all the paper work and guarantee.
5 star review

customer

Fast efficient service
5 star review

Nigel

Brilliant, my watch had stopped charging booked it into fixmywatch on Sunday, watch collected on Monday, arrived there Tuesday, fixed by Thursday and got it back on Friday – Brilliant. Came back in a nice box and very securely packed, can’t fault them.
5 star review

Shirley

Very good and fast service
5 star review

Craig Hayes